You can communicate with your customer via:
- Chat
- Audio call (option available on mobile app only)
- Web Conference
In order to communicate with your customer, follow the steps below:
Website
Step 1 - Click on the Bookings tab on your navigation bar (this option will appear once you're logged in)
![](https://helpcenter-io.s3.amazonaws.com/uploads/tecme/dVgkq5Ic0G6mP1NfCh0Eyq57GvCG6Deq25Bwz1c2-bookings-item.png)
Step 2 - On the Bookings page, search for the booking for which you wish to communicate with the customer and click on the View Details button to open the service details page.
![](https://helpcenter-io.s3.amazonaws.com/uploads/tecme/3wvdeBhe4hQEkixBbfAgVIWEFxliSenMpLqWvINd-VIEW-DETAILS%20BUTTON.png)
Step 3 - On the service details page, you will find the Public notes section at the bottom where you can send messages to your customer and have a web-conference with him!
![](https://helpcenter-io.s3.amazonaws.com/uploads/tecme/PIUNmwoKHaBQPNe4b0LSxkoADtyVR6d2LjRj1WyU-public-notes.png)
Mobile App
Step 1 - Go to Your Bookings screen in your TecMe app and tap on the booking to open the service details screen.
Step 2 - Tap on the Messages option to chat with your customer.
![](https://helpcenter-io.s3.amazonaws.com/uploads/tecme/zVWgD6gY24GlrI3LBIXw5Avu0tu65P7y17YWtHRG-smartmockups_ksqck2q1.jpg)
Step 3 - Tap on the camera to start voice/video call your customer.