If you're an IT professional servicing tickets through TecMe, you may need to add specific device parts to your ticket. This process ensures clear communication with your client about the parts being used.
Instructions:
Step 1: Login to Your Technician Account on TecMe Web App
Navigate to TecMe's login page and enter your username and password. Once logged in, you'll have access to your dashboard.
Step 2: Open the Particular Contract and Ticket
From your dashboard, navigate to the contract section under “Work Management” tab. Select the specific contract and ticket where you want to add the device parts.
Access the Device Parts Tab: On the ticket details page, locate and click on the “device parts” located on the right section.
Add a New Device Part: Click the "add a new device part" button within the “device parts” tab. Fill in the details about the device, including the device name, its URL, and a brief description.
Confirm and Make It Visible to the Client: Click the "add" button to confirm your entries. The added device parts will now be added to the ticket and will be visible to both you and the client.
By following these steps, you have successfully communicated the device parts used for servicing the ticket, fostering clear and efficient communication with the client.